March 20, 2020
To our valued customers and vendors we would like to thank you for your continued support and patience as our low staffing levels impact our speed of response.
Times are different today and while there is no need to panic, we understand that everyone is in a halted sense of uncertainty with the widespread of Corona Virus. Today Governor Cuomo announced that all non-essential businesses in NY must close effective Sunday March 22,2020.
We are ready to do out part and help stop the spread. We agree that protecting customers and staff is imperative. To comply with the state mandate our NY location will close to the public effective March 20, 2020 at 6PM and will not reopen until the Governor removes the restriction.
Our NJ store will remain open to the public until ordered otherwise. Please know that this partial closing to the public shall not affect our ability to service existing accounts, existing subscriptions, and new orders.
For sometime now, our stores have exercised additional cleaning regimes that include limiting the physical touching of some items, frequently touched items are sanitized between customers when possible, and all hard surfaces with frequent touching such as handles, registers, credit card machines, digital signature pads, etc are also sanitized after every interaction. These practices will continue to limit cross-contamination and limit possible exposure.
In addition to these measures, effective immediately and until further notice; all support requests and troubleshooting must be done online via chat, via email, or by telephone. Stores will not be able to offer in-person support as such sessions generally take a long time and results in excessive exposure for our staff. We appreciate your cooperation and understanding.
We love seeing your friendly faces at our stores; however we want you to be safe and our staff to limit exposure. Kindly limit your store visits to new purchases and only visit the store for tech support if you have an appointment for an issue that cannot be resolved remotely. We offer free shipping for all US customers and you can place your order online at www.SpySite.com or simply call us at 845-371-0000. We know that not everyone likes buying online, so call and chat with one of our representatives and we will do all computer things for you!
Above all, if you do buy online instead of visiting the stores, we ask that you don't forget to support us and other small business in your community. The economic impact of this pandemic will impact small businesses and all the people we employ. Do your part and buy from small businesses even when you buy online!
To our vendors whom have been extremely helpful, thank you. We are sure that this too shall pass and we hope that the silver lining will be that we all get to spend more time at home with family.