Shipping Policy

In stock items ship within 48 business hours. Free shipping offers are for qualifying domestic orders only unless otherwise specifically noted. Expedited delivery orders do not qualify for free shipping. Free shipping offer has no cash value. Orders over $100 may require a signature upon delivery.

Shipping costs are calculated in real time when you enter your delivery address at checkout. Shipping costs are available for review prior to entering payment information. All orders are shipped FOB Origin. Most shipments are released from Morgantown, WV. Orders ship using mainstream carriers such as FedEx, United States Postal Service (USPS) and United Parcel Service (UPS). Orders being shipped to a P.O. Box, FPO, or APO address are mailed through the USPS. We may change the shipping carrier you select at checkout without notice to you if in our sole discretion doing so is necessary to process and ship your order expeditiously. We will not however charge you shipping differences or issue refunds when we unilaterally change your shipping carrier selection. We will only make these changes if we believe it necessary to deliver your order by on before the original expected date.

Customer is responsible for all original shipping charges and return shipping charges in the event the recipient refuses a package delivery or the address provided for shipping is incorrect and the carrier returns the package to sender as undeliverable. If the carrier makes the maximum number of attempts and is unable to deliver a package and therefore the package is returned to sender, customer may also be responsible for all original shipping charges and return shipping charges even when a FREE shipping offer was used at checkout.

Shipping charges are those incurred to ship you the order and return shipping charges are shipping charges assessed by the carrier to return the package to sender.

In the event that a package is refused because there is evident damage to the shipment by the carrier during shipping, you will not be responsible for any additional shipping charges. You must however note the damage with the carrier, keep a copy of the documentation were the carrier noted the damage, and contact us immediately regarding the damage. If a shipment shows signs of damage, customer must obtain proof (take a picture, video, etc.) open the box and inspect the merchandise for evident damage. If evident damage to the goods is present reseal box and refuse at the time of delivery. If no evident damage appears on merchandise, note with the carrier the damaged condition of the box and packaging, if possible document with pictures, keep a copy of your reports and have the carrier acknowledge it in writing; accept the shipment and notify us of the packaging condition. Test products immediately to ensure functionality, report any issues right away.

Lost, Damaged, or Delayed Shipments: We are not responsible for lost, delayed, or damaged shipments once they have been picked up by the carrier. All items are insured for the full value of purchase. All shipments are FOB origin. The risk of loss is transferred upon carrier pick up. If you have paid us to ship your order, we will assist you and submit claims on your behalf to the applicable carrier.